An adequately skilled workforce is imperative if tourism is to reach its potential of contributing to socio-economic development, job creation and business opportunities…
More importantly it is imperative for a business to have highly skilled workers to increase profits, improve guest experiences, and garner a good reputation…
Apart from the technical skills required in the different sectors within the tourism industry, the following skills are in demand that can help you succeed, no matter what your role is:
Change management and adaption
Very often local communities are employed by establishments. Most likely these local people are not really ready to accept training on a matter which is not part of their culture. Although many of them are by nature hospitable, maybe none of them have worked in similar jobs previously. The aim is to get them to relate to new hospitable traditions and maybe help the establishment bring some of their own culture into the tourism offering which could result in attractive experience options for guests.
Customer service training
The tourism industry is all about providing quality service to customers
The level of customer service you provide can easily make or break a tourism business, because customers are expecting only the best service, and if they are disappointed, they are often quick to voice their dissatisfaction publicly.
Cultural sensitivity training
In most countries, the tourism industry caters to local and international tourists with various cultural backgrounds
This means that cultural awareness is an important aspect when you work in this industry. You will often be dealing with people whose cultural backgrounds differ from yours. Cultural awareness will help to ensure that you understand your customers and what their needs are, so that you are better able to provide high quality service.
Problem solving and handling pressure training
The working hours in this industry rarely keep to regular 9 to 5 work days. You need to be able to handle the pressure that may come with working in this industry, and you need to be able to adapt, to think on your feet, and to be prepared to jump from one task to another. Your flexibility will help you become a better problem solver and will help you handle the pressure that comes with working in a fast-paced environment.
Soft skills training
- Communication (oral and written)
- Decision making
- Handling criticism
- Working under pressure
Skills Gap Identification
As businesses are unique they sometimes require different skill sets – RD does investigation where your business is lacking and then provide the skills needed to bridge that gap.